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Return Policy

Overview:

Unico Building Ltd is committed to providing a seamless and satisfactory shopping experience for our customers at www.unicoplast.co.uk. In the event that you are not completely satisfied with your purchase, our 14-day return policy is designed to ensure a fair and transparent process for returns.

Return Authorization

Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.

Eligibility

  • Returns are accepted within 14 days from the date of delivery.

  • To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact.

Shipping and Handling

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

  • We recommend using a trackable shipping service for returns to ensure the safe arrival of the items.

Initiating a Return

  • To initiate a return, please contact our customer service team at [insert contact email/phone number] within 14 days of receiving your order.

  • Clearly state your order number, the item(s) you wish to return, and the reason for the return.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 business days to the original method of payment.

Non-Refundable Item

Certain items are non-refundable, including custom-made or personalized products. Any exceptions will be clearly communicated at the time of purchase.

Return Authorization

Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a full refund.

Shipping and Handling

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

  • We recommend using a trackable shipping service for returns to ensure the safe arrival of the items.

Cancellation Policy

  • Order cancellations are only possible if the order has not yet been shipped. Once the order is shipped, the standard return policy applies.

  • Clearly state your order number, the item(s) you wish to return, and the reason for the return.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 business days to the original method of payment.

Contact

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